ETZ-Support
Note: Support Package is an Addon for SaaS, Cloud Server, and Bare Metal Server subscribers
Free Basic Support for all subscriber's including
2 hours max admin support in a month
8 to 24 response hours .
For customers with junior cloud administrator
16 admin support hours per month
Support level response within 2 to 8 hours
Dedicated intermediate-level proactive monitoring
For customers with no cloud administrator
Full-time dedicated administrator
Immediate response up to 4 hours
Dedicated advanced-level proactive monitoring
